Introduction To Six R's In PEGA || Six-R Work Automation || PEGA PRPC Concepts

6R's in PEGA

Many Process Commander applications provide business process management and automation through six functional capabilities, informally known as the Six R's

1 Receiving

Accepting and capturing the essential data describing work from multiple sources in multiple media and formats, from keyboards, scanners, and external systems.

2 Routing

Using characteristics of the work and knowledge about the workforce to make intelligent matches and assignments.

3 Reporting

Providing real-time visibility of work in progress, work completed, productivity, bottlenecks, and quality.

4 Responding

Communicating status, requests for information, and progress to the work originator and to other people involved in the work, by e-mail, fax, written mail, and other means.

5 Researching

Accessing external systems and databases through connectors to support analysis and decisionmaking.

7 Resolving

Through automated processing and automated support of users, completing the work and updating downstream systems promptly.