Routing in PEGA || Work List & Work Basket in PEGA || OOTB Routing Options.

If you want to transfer the work or task from one operator to another operator or to multiple operators, then we will use Routing concept. Routing can be done in flow under assignment shapes. In PEGA we have 2 types of routing concepts as,

1.Work List ( Operator )

2.Work Basket ( Work Queue )

1.Work List:

Work list is also called as Operator. A worklist is a list of all assignments, in order of importance of a specific user i.e, if you want to transfer work from one operator to another operator we will use worklist.

1.Work Queue:

Work Queue is also called a Work Basket. A work basket is a list of all assignments, in order of importance for a group of users. i.e, if u want to transfer the work from one operator to multiple operators, we will use work queue.

Routing Options

We have 3 types of Routing options available in PEGA as we can route the assignment to an Current User or Specific User or Group

* If u route an assignment to a Current User, then the current user should complete the assignment.
* If u route an assignment to the Worklist of a Specific User, then the specific users have to complete the assignment.
* If u route an assignment to the Work Queue for a specific group, then anyone in that group can complete the assignment.

Routing Business Logic

You can use business logic routing based on When Condition when you want to route work based on certain conditions.

Out-Of-The-Box(OOTB) Routing Options

PEGA plotform provides an extensive list of routing options as

1.Work queue of a work group

2.Work list of specific user

3.Current user

4.Business logic based on when condition

You can also configure routing using specilized routers,such as to a skilled group, awork group manager and a party to correspandance.

How to Route Work

Go to case manager then select any step and right side tab you can select the routing options as for your requirements.